Starz is a global media and entertainment company that produces and delivers premium streaming content to audiences worldwide

Backgroud

Building availability into the stream

Starz delivers over 7,000+ television episodes and films—including original series and first-run exclusives—to a global audience. But underwhelming IT support was slowing things down. The internal DevOps team was stuck solving routine issues instead of focusing on innovation. What they needed was a partner to re-architect their support system.

Challenges

Lack of documentation

No central knowledge base or runbooks meant onboarding and scaling support was slow and inconsistent.

24/7 coverage needs

Uptime expectations were sky-high. Starz needed round-the-clock monitoring and rapid response for mission-critical infrastructure.

Manual issue resolution

Cloud incidents needed immediate attention—but without automation and proactive monitoring, teams were always one step behind.

Scaling without interruption

Clarity through documentation

Starz’s teams now have a complete, easy-to-navigate system of SOPs and runbooks. This gave them better visibility into their infrastructure and enabled faster, more consistent troubleshooting—no more hunting for answers.

Uninterrupted operations, globally

To support Starz around the clock, we helped establish a DevOps team distributed across India, the US, and Canada. This ensured true 24/7 coverage, keeping the platform stable while maintaining business continuity across time zones.

Proactive insight, not reactive stress

We helped Starz standardize naming conventions and introduced powerful monitoring tools like CloudWatch, LogicMonitor, and Splunk. The result? Their team now identifies issues before users ever notice—freeing them up to focus on innovation, not firefighting.

Outcome

Five 9’s. Zero drama.

Starz now runs on a future-proof DevOps model, with guaranteed uptime and high system resilience. Our approach unlocked operational bandwidth, allowing their internal teams to focus on value-adding initiatives.